Legal
Privacy Policy
Last updated 27 August 2026
Introduction
DerMission Skin & Rejuvenation ("DerMission", "we", "us" or "our") is committed to protecting the privacy of our clients, website visitors and leads. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, booking platform, marketing funnels and clinic.
By providing your personal information to us, you consent to the collection, use and disclosure of that information as described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Contact details: full name, email address, phone number and suburb/location.
- Booking details: treatment of interest, selected services, preferred appointment date and time, and any notes you provide.
- Payment details: processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
- Marketing responses: concerns, treatment areas and urgency preferences shared through our consultation qualifier.
- Technical data: pages visited, referring URLs, browser type and device information collected via analytics tools such as the Meta (Facebook) Pixel.
We may also collect information automatically when you visit our website, such as cookies and similar technologies. See our Cookie Notice below for details.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide consultations about treatments.
- Schedule, confirm and manage your appointments.
- Process payments and issue booking confirmations.
- Send promotional offers, appointment reminders and follow-up communications (only where you have consented or as permitted by law).
- Measure and improve the effectiveness of our marketing campaigns, including via the Meta Pixel.
- Maintain records for clinical safety, continuity of care and legal compliance.
Storage and Security
Your personal information is stored on secure servers located in Australia and managed by our application platform provider. We apply reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Marketing Communications
With your consent, we may send you promotional emails and SMS about treatments, special offers and clinic updates. You can opt out at any time by clicking the unsubscribe link in any email, replying STOP to an SMS, or contacting us directly.
Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or out-of-date information.
- Request that we delete your personal information (subject to legal retention requirements).
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your information.
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and clinical obligations, resolve disputes and enforce our agreements. Once no longer required, we will securely delete or de-identify your information.
Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- DerMission Skin & Rejuvenation
- 491 Centre Road, Bentleigh VIC 3204
- Phone: 0434 867 687
- Email: dermissionclinic@gmail.com